1. How to request deletion
Email hi@unsunkproductions.com with the subject “Data deletion”. In the email, tell us:
- The account or number you used in the conversation: your Instagram @username, your Facebook name or your WhatsApp number. If you can, write from the email linked to that account;
- Which Facebook Page, Instagram account or WhatsApp number you talked to.
2. If you are a customer of a business Unsunk serves
Many conversations in the Studio belong to businesses that are our clients. In those cases, the business is the controller of your data and Unsunk runs the Studio on its behalf.
If you ask us for deletion, we delete the data from your conversation with that business held in the Studio and let the business know. You can also send the request to the business directly.
3. Timelines
- We confirm receipt of your request within 15 days.
- We complete the deletion within 30 days.
Even without a request, conversations are not kept forever: while the client’s contract is active, each conversation is deleted automatically 12 months after its last message. When the client disconnects the channel or the contract ends, that client’s conversation data is deleted within 90 days.
4. What is deleted
- The messages exchanged (sent and received);
- The contact profile: platform-scoped ID or phone number, name, @username and profile photo URL;
- Media links and attachments from the conversation;
- Conversation organization data, such as tags, status and assignee;
- The lead record created from the conversation (name, phone number and notes).
5. What may be kept
We only keep what the law requires, such as Unsunk’s accounting and tax records, which are unrelated to the messages.
Deletion covers the data held in the Studio. The messages remain in your app and in Meta’s systems; to delete them there, use the Instagram, Facebook or WhatsApp tools.
6. Disconnecting the app
If you manage a Facebook Page or Instagram account connected to the Studio, disconnecting the app (“Unsunk Clients Dashboards”) stops any new data from coming in. You can remove the app at any time:
- Facebook:Settings & privacy → Settings → Apps and Websites (or Business Integrations) → remove the app.
- Instagram: Settings → Apps and Websites (or Business Integrations) → remove the app.
After you remove the app, data already received stays in the Studio for up to 12 months after the last message, or is deleted sooner if you ask us at the email above.
7. More information
See our Privacy Policy for what data we receive and how we use it.